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Frequently Ask
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FAQ's - Flight
What is the procedure of booking air ticket with Triplogin? Can I book it online?

You need to call our help line number, you can submit your query on our website we will call you back immediately with all the detail or you can send us mail at info@Triplogin.com. Our travel expert will suggest you the most efficient fight for you as per your requirement and book the same after your confirmation.

Without internet connectivity can I book tickets via Triplogin?

Yes, you can reach us without any internet help. Book your tickets by calling us at our helpline number 022 65 95 95 95. From all networks you can connect this number.

Do you provide air ticket for domestic and international as well?

Yes we provide tickets for any part of world.

What is an e–ticket?

Have you heard about paperless electronic document? No wonder this particular idea neatly replaces all the irritations of using a paper ticket. As soon as you buy an e-ticket from us, we will get it e-mailed to you within half an hour or so of your booking. Just take a print out of the ticket and carry it along with a valid photo identity proof. You need to produce these documents to the concerned airline counters while checking-in for the flight.

How shall I get the details of my e–ticket?

Triplogin will send all your e–ticket details via e-mail. We will send the details directly to your e-mail address provided to us at the time of your reservation.

What is the procedure to get my flight ticket?

Usually in such cases you will be sent an SMS on your given cell number that you have provided during the time of your booking. We will mail you without delay but if you want it to be delivered to your home then we would require at least a day or two normally.

How can a home delivery be ordered?

Get in touch with our customer care executive and order for your home delivery. Our managerial will book a flight ticket for you immediately and later get it home delivered at your convenient time. Triplogin doesn’t charge for the home delivery order. It is absolutely free.

How to get an e–ticket boarding pass?

In order to get a boarding pass for your e-ticket, you must show the confirmation mail of your e–ticket at the airline’s check-in counter. Do not forget to carry the e–ticket number as well. As soon as you produce the documents, the airline spokesperson will immediately issue the boarding pass.

Please let me know about the highest number of seats that can be booked

You can book any number of seats. There is no bar in booking seats. It will entirely depend on the convenience of the airlines.

If I want to book tickets for 30 guests or so then what will be the procedure for mass booking?

It is to be noted that flight reservations for more than ten guests or passengers can be done via Triplogin’s particular Group Booking facility.

Do I have the convenience to book a flight ticket for a multi-city tour?

Yes, you have the convenience to book ticket for multi-city tour.

While booking for the domestic flights, where shall travelers enter their frequent flyer number?

Travelers should inform us their frequent flyer number when booking the flight tickets. This would help us to enter their frequent flyer number accordingly.

How do I ensure my reservation booked or not?

Triplogin will send an email and SMS from their end to verify your flight booking.

Before I fly do I need to substantiate my flight reservation?

No, you do not need to confirm your flight reservation. If at all you want to call us anytime for further confirmation.

How shall I confirm my flight seat assignments?

Triplogin doesn’t have pre–seating facilities. There are some airlines that would confirm all your seating assignments. But, their rules would vary from one airline to other. It is always preferable to call your concerned airline and check whether you are allowed to choose your favorite seat or not.

At the check-in counter, do I need to show the confirmation e-mail of my e–ticket?

Yes, you need to produce the e-ticket confirmation e-mail. There are some airports that do not allow travelers inside without proper documents like the printout of e–tickets and so on. So ensure to carry at least one copy along.

At the check-in time, do I have to produce my identity proof?

Yes, Triplogin recommends you to carry all the necessary identity proof records. The airport or airline authorities might or might not check any of your identity proof but Triplogin strongly proposes you to carry it. Make sure you carry a genuine photo–id proof with you whenever you fly.

Can I book flight tickets for infants?

Yes, you have the facility to book flight tickets for infants. Triplogin permits booking for infants who are under 2 years. Ensure that you carry valid age proof credentials when they will check-in. Kindly note that the infants are attended by adults. You are allowed to book only one infant with each adult. In order to avail the infant fares, make sure that your infant is under 24 months during the entire itinerary, which you have booked. This will include both return and outbound trips. If your baby is 24 months or plus on the return of their journey then you require doing a separate ticket booking using a child cost.

I’ve already booked my tickets and need to put in my child’s tickets as well. What will be the procedure to do it?

It should be noted that you cannot add your child to the existing reservation. All you need to do is book a completely separate flight ticket for your infant directly with the airline from their counter.

At the time of ticket booking mistakenly I have misspelled my name. What is the procedure to get it changed?

All you can do is give us a call and check whether the airline you are booked with considers your request or not. Most of the airlines would do the needful, and when it comes to Triplogin, we will certainly pass on your change-of-name request. If at all the airline does not agree to it then you will have to call off and make the ticket booking again.

While booking I have selected the incorrect prefix (Mr/Mrs) for a passenger’s name. Let me know the process to get it changed.

Call out customer care executive and let us know the detail of your travel document. We’ll check if your air service supports the change in title and if at all it does, Triplogin will pass on all your details directly to them. Somehow if the airline doesn’t agree to title change, in that case you will have no other option other than cancelling and then make the reservation again with the exact title.

How can I cancel my flight reservation?

If you have already decided then call us immediately and inform us about your requirement. As soon as we know your requirement we will at once cancel your reservation and process your reimbursement within 24 hours. The entire process would take approx 3 - 14 operational days in order to show the cash on your account statement.

Can I cancel my ticket online?

No, you cannot cancel your ticket online. You need to call us or you can cancel the ticket directly by visiting the air lines counter at airport.

My flight was terminated by the airlines. How shall I get the reimbursement?

If your flight got cancelled somehow, in most cases you are permitted to get a full refund.
1. Reach us at our helpline no. and do cancel your booking immediately.
2. As soon as you are over with this, we will ensure that you get the money back, after substantiating the same with your airline.

I am not aware of the flight booking cancellation charges. Please let me know about the charges in details.

Generally the cancellation charges count on the sector, time, airlines, and class of booking. Get in touch with our executive and know what exactly will be pertinent in your case. For per passenger and per sector, Triplogin usually charges a payment of Rs 300.

If I decide to cancel my flight booking, what will be the latest time to do this?

Triplogin gives you to the option to cancel your flight booking not later than 4 hours earlier than your departure time. If it is past 4 hours, then you have to drop a line to the airline for cancellation. As soon as you are done with the cancellation, please do report to us and accordingly we will process the compensation.

How shall I get the repayment soon after a cancellation?

You need not worry at all as we’ll send your cash directly to your contact address. But, make sure this time you need to pay the delivery charge. The decision is yours, either you pay us Rs.100 or directly collect your money right from our office.

What is the approximate time required to process a repayment?

Triplogin usually processes the cancellation compensation within 24 hours. However, it might take a little longer to get reflected in our account. As per our observation it takes about a couple of weeks to refund.

 
 
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